Return & Refund Policy

At ZAVRAN, we want you to be satisfied with your purchase. If you need to return a product, please review the following policy carefully.

1. 3-Day Return Window

Customers may request a return within 3 days of receiving their order.

Return requests made after 3 days from the date of delivery may not be accepted.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging and accessories, where applicable.

• Not be damaged, altered, opened, or tampered with after delivery.

• Be in the same condition in which it was received.

For hygiene and product-quality reasons, perfumes that have been used, opened, damaged, or tampered with may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue before approving a return or replacement.

4. Return Delivery Charges

If a return is requested because the customer has changed their mind, selected the wrong product, or no longer wants the order, return delivery charges will be paid by the customer.

If the product is confirmed to have been damaged or incorrectly supplied by ZAVRAN, the return arrangements will be reviewed by our team.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or another method agreed upon with the customer.

The time required for a refund to reach the customer may vary depending on the payment method or financial institution.

6. Exchanges

Product exchanges are subject to product availability and approval by ZAVRAN.

Customers must contact us within the 3-day return period to request an exchange.

7. How to Request a Return

To request a return, please contact our customer service team within 3 days of receiving your order and provide your order number along with the reason for the return.

Our team will guide you through the return process.

8. Important Note

ZAVRAN reserves the right to decline a return or refund if the product does not meet the conditions stated in this policy.

This policy is intended to ensure a fair and consistent experience for all customers.