Terms & Conditions

Welcome to ZAVRAN. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Products

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, slight variations in product appearance may occur due to photography, lighting, or screen settings.

2. Product Condition

All products must be checked by the customer upon delivery.

Products that have been used, opened, damaged, altered, or tampered with after delivery may not be eligible for return or exchange.

Customers are responsible for keeping the product and its original packaging in good condition if they intend to request a return.

3. Orders

Once an order has been placed, customers may contact us as soon as possible if they wish to request a change or cancellation.

Order changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

4. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing or product-information errors where necessary.

Payment must be completed using the payment methods available at checkout.

5. Delivery

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers must request a return within 3 days of receiving the order and meet all applicable return conditions.

7. Return Delivery Charges

Unless otherwise determined by ZAVRAN, return delivery charges are the responsibility of the customer.

Customers are responsible for ensuring that returned products are securely packaged and reach us in the required condition.

8. Damaged, Used or Tampered Products

ZAVRAN does not accept returns for products that have been used, damaged, altered, opened, or tampered with after delivery, except where the issue is confirmed to have existed before or at the time of delivery.

If you receive a damaged or incorrect product, please contact us promptly so that our team can review the matter.

9. Website Use

Customers agree not to misuse the website, attempt unauthorized access, interfere with its operation, or use its content for unlawful purposes.

10. Intellectual Property

All content on the ZAVRAN website, including logos, images, product descriptions, graphics, text, and other materials, belongs to ZAVRAN or its respective owners and may not be reproduced or used without permission.

11. Changes to These Terms

ZAVRAN reserves the right to update or modify these Terms & Conditions when necessary.

Any changes will be published on this page.

12. Contact

If you have any questions regarding these Terms & Conditions, Returns, Refunds, or your order, please contact the ZAVRAN customer service team through the contact details provided on our website.